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What should I do if my Pride product malfunctions?

If your Pride product malfunctions, you should follow these steps:

  1. Check the User Manual: The user manual of your Pride product often includes troubleshooting steps for common issues. It can guide you through checks for simple problems like ensuring the power source is connected and the battery is charged.
  2. Contact HV Supply LLC Customer Service: If you can't resolve the issue using the user manual, contact HV Supply LLC’s Customer Service line. Provide them with details of the problem, the model of the product, and any troubleshooting steps you've already attempted. They may be able to offer further advice or suggest a resolution.

**NOTE: After the end of your warranty, please contact WSR Solutions at 1-888-584-3095 for all your repair requests.

  1. Service Request: If the problem persists after troubleshooting with the Customer Service team, they may advise you to make a service request. This might involve scheduling a repair appointment with an authorized service technician. Note, that with the purchase of your product, your receive a one year warranty on field service calls.
  2. Warranty Claim: If your Pride product is still within the warranty period, you might be eligible for a warranty claim. Check your warranty details to see if the malfunction is covered and what steps to take to initiate a claim.


Remember, safety should always be your priority. If your Pride product is not working properly, avoid using it until the problem has been resolved to prevent possible injury.