HV Supply prides itself with its high focus on customer satisfaction. We will gladly accept returns providing that goods are returned in their original packaging, in salable condition within 30 days from the date of the invoice.
Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is defective or damaged.
For defective or damaged products, please email us at firstname.lastname@example.org to arrange a refund or exchange.
- A 15% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
The following items cannot be returned or exchanged:
- Aerosol-type products or medications in pressurized spray cans, such as: hairspray, shaving cream and deodorant
- Products that contain flammable, volatile or corrosive chemicals, such as: fragrance, nail polish and nail polish remover
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
6573-F Cochran Rd
Solon, OH 44139
If you have any questions concerning our shipping & return policy, please contact us at: